Delivery & Communication

When does your center receive their meals?
Once you have selected us as your food service provider, we will work with your center to determine the best delivery time.  

What about inclement weather?
Rain or shine, we will be there on time to meet all of your food service needs.
What if I need to change the meal count or cancel a meal?
Distinctive Dining Solutions has created a specific email account for our customers.  Simply email customer@distinctivediningsolutions.com, specify your center’s name, and changes you need to make.  For routine changes, please allow 24 hours for us to process. For emergency situations and cancellations, please notify us ASAP.

What if I need to talk to someone?

Customer service is a top priority for us.  Each center is assigned a customer representative.  Your customer representative is your first contact to resolve any issues.  If you have other concerns or do not feel like your problem has been resolved to your satisfaction, you can speak with our Manager at 859-283-6613 or email customer@distinctivediningsolutions.com.
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